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VOIP Collaboration Engineer



Location: Portland, Oregon
Department:
Posted: 06-10-2019
Location Name: Daimler
Wage: Depends on Experience
Position Type: Full time - Non Exempt

Summary

VoIP Collaboration Engineer – Responsible for implementation and maintenance of Cisco Call Manager and Unity voicemail at a large enterprise customer located in Portland, Oregon.  Candidate must have Cisco certification and a minimum of 5 years of experience working with Cisco Call Manager and Unity voicemail or equivalent education. Cochran offers a competitive salary and a number of "top notch" benefits including, but not limited to: 100% employer paid Medical, Vision and Dental for the employee and 50% paid for their dependents, 401(k) and a generous PTO policy.  Come join us and become a member of a great team!

Essential Duties & Responsibilities

The following are the duties associated with being a Cochran VoIP Collaboration Engineer.  Other duties may be assigned.

  1. Call Manager and Unity administration.
  2. Manage vendors in support of voice and video projects.
  3. Ability to work within a large enterprise customer.
  4. Ability to work on multiple projects with minimal supervision.
  5. Support, train and contribute to the design and optimization of technology solutions that enable business collaboration.
  6. Maintain a sufficient level of expertise with the organization’s current collaboration platforms.
  7. Maintain current knowledge of the rapidly changing collaboration technology market.
  8. Engage with Managers and Project Sponsors to develop scope and vision for all collaboration related projects.
  9. Maintain detailed documentation of collaboration patterns in use throughout the organization and maintain standards for new collaboration solution designs.
  10. Primary contact for any questions related to how collaboration systems work from a business and technical perspective.
  11. Second level support of Cisco VoIP related to user tickets and/or outage related support.
  12. Communicate changes, enhancements and modifications to stakeholders.

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Competency:

To perform the job of VoIP Collaboration Engineer successfully, an individual should demonstrate the following competencies.

  1. Problem Solving – Identifies and resolves problems in a timely manner. 
  2. Technical Skills – Strives to continuously build knowledge and skills.  
  3. Customer Service - Responds promptly and politely to requests for service and assistance. 
  4. Design – Demonstrates attention to detail.
  5. Interpersonal – Maintains confidentiality.
  6. Communication – Speaks clearly and persuasively in positive or negative situations. Responds well to questions.  Writes clearly and informatively.  Fluently and clearly speaks and writes in English.  
  7. Team Work – Contributes to building a positive team spirit.
  8. Quality - Demonstrates accuracy and thoroughness.
  9. Adaptability – Able to deal with frequent change, delays or unexpected events.
  10. Dependability – Takes responsibility for own actions; is consistently at work and on time.
  11. Planning/Organizing – Uses time efficiently.
  12. Professionalism – Approaches others is a tactful manner.  Reacts well under pressure.  Treats others with respect and consideration regardless of their status or position. Must maintain a professional appearance.
  13. Initiative – Undertakes self-development activities. Ask for help when needed.
  14. Safety – Observes safety procedures

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor of Science in technical related field or equivalent work experience.   

Language Ability

Ability to read and interpret basic documents as well as write basic correspondence.

Math Ability

Ability to add, subtract, multiply and divide in all units of measure. 

Reasoning Ability

Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. 

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, spreadsheet software, accounting software and other software that may be required.

Certificates and Licenses

Cisco CCNA, CCNA Collaboration, CCNP Collaboration.  CCIE Collaboration preferred.

Supervisory Responsibilities

None

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may vary.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.  While performing the duties of this job, the employee is frequently required to walk stand, sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl

Reports To

Project Manager